ФОП ШЕНЬКОВИЧ

Passengers report severely degraded service across all operational dimensions. Vehicles are old and dirty, failing to meet international transport standards; on one occasion the wrong vehicle type was substituted with no compensation or proper adjustment offered. Staff conduct is uniformly criticized as rude and disrespectful, with no customer service orientation or willingness to address complaints. The most critical failure is reliability: trips were cancelled with as little as one hour's notice via SMS with no explanation or compensation, leaving passengers stranded and unable to reach their destinations. On-board amenities are completely absent—no WiFi, air conditioning, or functional toilets. Cleanliness standards are poor across all vehicles, and administrative communication is inaccurate, with incorrect location information for pickup and dropoff points. Promised service improvements at transfer points were not honored. Overall, the carrier consistently fails to deliver basic standards expected of international coach services, while maintaining prices comparable to quality providers.