M-Trans

Passenger feedback on M-Trans is overwhelmingly negative. Most reviews give the lowest ratings for vehicle, staff and price. The most common complaint is a mismatch between what was sold and what was delivered. Travellers say they were promised a comfortable coach with Wi-Fi, a toilet and extra comfort, but were moved into a minibus or an older, worn vehicle partway through the journey. Several describe cramped, narrow seats, no luggage space, no working air conditioning, and no functioning Wi-Fi or charging sockets. Others mention poor cleanliness, a damaged interior, and in one case exhaust fumes in the cabin. Safety concerns are also raised, including vehicles in poor technical condition.

Staff behaviour is a recurring problem. Many passengers report rude or dismissive drivers who ignored questions and requests for toilet stops, and some report insults. Dispatchers and managers are described as unresponsive or condescending. Punctuality and reliability are weak. Reviewers describe last-minute pickup time changes, very long journeys with detours, unannounced cancellations, buses that never arrived, and overbooked seats that left people stranded. Some cite missing tickets or receipts, refused refunds, and no compensation for lost luggage.

There are a few positives. One passenger found the bus acceptable with working air conditioning, another noted the trip was fast, and early stages of one trip had polite drivers. A charter-hire customer praised quick responses and attractive prices. Overall, passengers feel the price is not justified by the comfort and service they received, particularly on long international routes.