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KLR Bus
Carrier · profile

KLR Bus

3.7 Overall rating
3,419 reviews
4,920 views
Rating aggregated from 3,419 reviews
🛂 Official registry data (DSBT)
ТОВ "ЛЮКС-РЕЙЗЕН БІС"
EDRPOU: 42759248  ·  Licence: Наказом Укртрансбезпеки № 452 від 12.11.2019   Valid
Director: Лебідь Олена Степанівна
ТОВ "БУС АЙ ТРЕВЕЛ"
EDRPOU: 45341367  ·  Licence: Наказом Укртрансбезпеки № 50 від 02.02.2024   Valid
Director: Плясов Микита Сергійович
КОВАЛЬЧУК СЕРГІЙ ВІКТОРОВИЧ
EDRPOU: 2832805853  ·  Licence: Наказом Укртрансбезпеки № 848 від 30.10.2018   Valid
Director: Ковальчук Сергій Вікторович
ГРАНАТ ВІКТОР ПАВЛОВИЧ
EDRPOU: 2910313472  ·  Licence: Наказом Укртрансбезпеки № 919 від 06.12.2018   Valid
Director: Гранат Віктор Павлович
ПП "КЛР"
EDRPOU: 41409803  ·  Licence: Наказом Укртрансбезпеки № 138 від 12.03.2021   Valid
Director: Хоркавий Василь Іванович
№ 01

Review Analysis

KLR Bus delivers a sharply polarized passenger experience. Approximately 44% of reviewers award top ratings, praising clean, comfortable buses with quality seating, professional courteous drivers, and complimentary amenities including water, coffee, and WiFi. Satisfied passengers report smooth, reliable journeys with helpful staff assistance and on-time performance. However, an equally substantial cohort (26%) reports severe dissatisfaction, primarily stemming from dramatic delays of 3–6 hours with minimal advance notice. Beyond punctuality failures, complaints center on booking errors, missed scheduled stops despite being ticketed, unreachable management during crises, and poor staff responsiveness to passenger needs. Temperature control issues and vehicle overcrowding during boarding also surface. The remaining 30% of reviews reflect moderate satisfaction, generally approving vehicle condition and driver competence while noting minor delays or organizational shortcomings. KLR Bus excels at basic transport execution on straightforward routes but struggles significantly with crisis communication, booking accuracy on complex itineraries, and customer support when problems arise.

Pros

  • Clean, well-maintained buses with comfortable seating
  • Professional, courteous drivers who assist with baggage and provide route information
  • Free amenities: drinking water, coffee, tea, and WiFi on board
  • Real-time tracking available so passengers can monitor bus location
  • Reasonable pricing relative to comfort level when trips run on schedule

Cons

  • Frequent major delays (3–6 hours) with no advance warning to passengers
  • Poor communication during delays; passenger notification often comes too late
  • Booking and scheduling errors; misinformation from booking staff about connections and stops
  • Unresponsive management; difficult to reach support during emergencies or missed connections
  • Inconsistent vehicle maintenance; reports of overheating, non-functional seat recliners, and poor AC

Highlights

  • International routes to Poland and Central Europe experience more coordination failures and delays than domestic Ukrainian routes
  • Service quality polarizes by trip and driver; same company receives 1-star and 5-star reviews from similar date ranges, suggesting inconsistent operations
  • Multi-leg itineraries with connections are frequent source of complaints; single-leg trips more likely to be positive
Analysis is based on 50+ reviews from various sources.

Carrier fleet

53 licence plates we have on record for KLR Bus.

  • BC 3407 PA seen 19.10.2025
  • BX 1407 HM seen 09.10.2025
  • BX 2648 HH seen 09.08.2025
  • BX 1633 IA seen 28.06.2025
  • 1135 on record
  • 1221 on record
  • 4147 on record
  • 5813 on record
  • 5554 on record
  • 7926 on record
  • 9324 on record
  • BX4678HI on record
  • BX5306HK on record
  • EL3HE89 on record
  • PNT7398C on record
  • 2607 on record

Plates are compiled from border-crossing data and public sources; the list may be incomplete.

Licensed international routes

5 officially registered international bus routes operated by KLR Bus in the autobus.gov.ua registry.

Source: the State register of international routes, autobus.gov.ua.

How long did the bus wait at the border?

Pick a carrier, then choose a specific bus plate to see where and how long it recently spent crossing the border.

Select or type the plate above to load its border history.

№ 02

Rating Details

Staff
100%
Vehicle
100%
Price
100%
Timeliness
100%
Cleanliness
50%
Wi-Fi
50%
№ 03

Customer Reviews

Iryna Fomenko

Hanover → Charkiw
03.06.2026
Vehicle: Staff: Price:

2.06. їхала вперше перевізником LKR. І була приємно вражена сервісом. Зручні сидіння, чистота у салоні, ввічливі водії. Чай, кава, вода. Дуже швидко пройшли кордон. Не було жодних затримок. Всім Советую

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Іна

Одесса → Мюнхен
27.03.2026
Vehicle: Staff: Price:

Перевізник дуже сподобався. Все необхідно в автобусі було, працюючий вай фай, зручні сидіння, працюючий туалет. Водії ввічливі і чуйні

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