The company demonstrates a stark divide in service quality between late 2023 and early 2024. Passengers from November 2023 consistently praised professional, courteous drivers who safely navigated international routes (Kyiv-Warsaw, Lviv-Wroclaw) in modern Airbus buses with comfortable seating. Services included reliable parcel delivery enabling diaspora connections to Germany, punctual arrivals, and quality meal provisions. However, beginning January 2024, the company experienced dramatic operational degradation. Recent passengers report aggressive, abusive staff behavior including verbal aggression, chronic unreliability with no-shows on confirmed bookings despite advance payment, contradictory dispatch communications with false reassurances, and systematic package delivery failures with lost items and fabricated excuses. Winter night departures were abandoned mid-booking. Both passenger transport and cargo services have become demonstrably untrustworthy. The sharp temporal collapse from November 2023 to January 2024 suggests severe internal management failure, significant staffing changes, or fundamental operational breakdown.
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