Перевозчик Малофеев А.Ф.

Passengers report an extremely poor travel experience with this carrier. Vehicles are frequently overcrowded through systematic overbooking, where more tickets are sold than available seating, forcing passengers with confirmed purchases to stand. The bus fleet suffers from inadequate maintenance with frequent mechanical failures. Drivers consistently exhibit rude and dismissive behavior toward passengers, including yelling and refusal of service. Service reliability is critically deficient: buses depart early without collecting all passengers, skip scheduled stops, fail to arrive at destinations, and cancel routes without notification. The online booking system lacks integration with station ticketing, creating conflicts and duplicate sales. Amenities are absent—no air conditioning, WiFi, working toilets, or basic comfort features. When service failures occur, the carrier disputes refund obligations. Stranded passengers are forced to pay for alternative transportation and accommodations, incurring substantial losses beyond ticket costs. The pattern of operational failures, staff unprofessionalism, and systematic overbooking represents a fundamentally broken service model affecting passenger safety, financial security, and dignity.