This Refund Policy explains when you can get your money back for a paid Developer API plan on Nakordoni.eu, how to ask for it, and what happens to your access afterwards. It supplements our Terms of Use.
The free Explorer plan involves no payment, so nothing on this page applies to it.
Paid plans are sold through Stripe Managed Payments. Stripe (through Link) acts as the merchant of record for the transaction: it takes the payment, charges any applicable VAT or sales tax, and issues the invoice. Your card or bank statement will therefore show LINK.COM* rather than our name. You can manage or cancel an active subscription both in your billing page and at link.com.
This does not reduce your rights towards us: the API service itself is provided by Nakordoni.eu, and refund requests can always be sent to us directly.
If you are a consumer resident in the EU or the EEA — that is, you are buying outside your trade, business, craft or profession — you have 14 days from the day the subscription starts to withdraw from it, without giving any reason.
Because API access is a service that begins the moment you subscribe, we ask you at checkout to confirm two things before you pay:
If you withdraw within the 14 days, we refund the price minus a proportionate amount for the days you already had access (Article 14(3) of Directive 2011/83/EU). The calculation is:
refund = price paid × days remaining in the period ÷ total days in the period
Example: a €99.00 monthly plan bought on the 1st of a 30-day month and withdrawn on the 4th day leaves 27 days unused, so the refund is €99.00 × 27 ÷ 30 = €89.10.
Taxes are refunded in proportion to the refunded amount.
If you bought as a business — including any purchase where you entered a VAT identification number at checkout — the statutory right of withdrawal does not apply. We may still grant a refund at our discretion, for example where the service was unavailable for a prolonged period or where you were charged in error.
Approved refunds are returned to the original payment method. We instruct the refund without undue delay and in any event within 14 days of accepting your request; how quickly it appears on your statement is then up to your bank or card issuer.
When you start a cancellation or a refund request, we may offer you 50% off your next two invoices to stay. This offer is available once per account, and accepting it requires you to tell us why you were leaving — that feedback is the only thing we ask for in return.
Accepting a discount is entirely your choice and does not affect your statutory rights: your 14-day withdrawal period keeps running from the original payment, and you can decline the offer and continue with the refund or cancellation at any point. Declining costs you nothing and is never hidden behind extra steps.
A refund is not the same as a cancellation:
Please contact us before opening a dispute with your bank. A chargeback is resolved by Stripe as merchant of record, usually takes far longer than a refund, and results in the same immediate loss of access. Stripe may also refund a payment on its own initiative if a support escalation is left unanswered.
We may update this policy. The version in force is the one published here on the day of your purchase; changes never reduce rights you already acquired.
Questions about a payment or a refund? Contact us: /en/contactus.
