ПП Тренвояж

Passengers report extremely poor experiences with this carrier, particularly regarding border crossing operations. The primary concern centers on driver conduct during border crossing complications—when passengers encountered problems with entry documentation or crossing procedures, drivers abandoned passengers at the border without advance warning or explanation. The dispatcher indicated that drivers are under no obligation to remain with passengers experiencing difficulties, and no refunds were offered for incomplete service delivery. The carrier received uniformly poor ratings across all service dimensions: vehicle condition, staff professionalism, timeliness, cleanliness, and on-board comfort amenities (WiFi, air conditioning, toilets). Passengers cannot expect support, assistance, or refunds when travel disruptions occur, making this service unsuitable for international border crossings where complications may arise. The lack of communication, accountability, and customer care during crisis situations represents the most significant operational failure.