Перевозчик ФЛП Пеньора

Passengers report overwhelmingly poor experiences with this carrier. The most persistent complaint is severe delays—routinely 1–4+ hours behind schedule—often with unreachable drivers and dispatchers. A second major issue is route deception: passengers purchase 'direct' tickets but are forced onto multiple transfers using cramped, aging minibuses or vans instead of proper coaches. Vehicle condition is consistently poor: broken seats, insufficient legroom, inadequate heating in winter (resulting in passenger illness), no luggage compartments forcing suitcases into aisles, and persistent odors. Staff professionalism is highly problematic, with drivers described as rude, incompetent about routes, making unilateral schedule changes, and occasionally aggressive. Customer service is nearly non-existent—phones go unanswered, pickup locations change without notification, and refunds are refused despite service failures. A handful of positive reviews (13% of sample) note occasional on-time arrivals and courteous service, suggesting highly inconsistent operations. The price-to-quality ratio is universally criticized; even low fares are considered poor value given the unreliability and discomfort.