Passenger feedback on this carrier is overwhelmingly negative. Only two of the 33 reviews are positive, and those describe a punctual, clean, comfortable trip with a polite, professional driver. They are far outnumbered by accounts of serious service failures. The most common complaint is punctuality. Passengers report delays from 30 minutes to 3.5 hours, drivers who never arrived at the stated stop, and rides cancelled hours before departure or on the day itself. Many say phone lines and dispatchers went unanswered, or that staff were rude or dismissive. Several also report refunds that were refused, delayed, or never paid.
Vehicle quality is the second major theme. Travellers describe old, cramped minibuses with little legroom, seats that don't recline, worn suspension and a faulty luggage compartment. Bags often ended up in the aisle or on passengers' laps. Climate control is a recurring problem: no working air conditioning in summer heat, and weak heating in winter that left people cold. One passenger noted exhaust fumes inside the cabin. WiFi, toilets and similar amenities are not mentioned positively. A few reviewers raised safety concerns, including aggressive or erratic driving, frequent smoking stops, and missing documentation or licences at a checkpoint.
On value, many feel the fares are inflated for what they get. Others say tickets sold as direct journeys actually involved one or two transfers, or that the bus dropped them off short of the destination or at a different stop. Overall, passengers see poor value and low reliability.
Be the first to leave a review!
Updated