Транспортная компания ТОП Trans presents a stark divide in passenger experiences. Older reviews from 2023 highlight comfortable coaches with spacious seating, personable drivers who enhance the journey, and efficient long-distance travel—passengers reached destinations like Kryvyi Rih satisfied with both speed and comfort. However, reviews from 2025–2026 paint a dramatically different picture, revealing systemic operational failures that undermine the service entirely.
Recent passenger complaints reveal fundamental problems: pricing manipulation through exchange-rate adjustments imposed only after journeys begin, massive delays (5+ hours) announced solely at pickup with no advance notice, and absent or hostile customer support that ignores requests for hours. Booking procedures transfer passengers to partner carriers without transparent communication. Package delivery operations suffer additional failures: shipments routed incorrectly, dispatchers unable to provide tracking or geolocation despite advance agreements, and inconsistent pricing between dispatch quotes and driver charges.
The stark contrast between 2023 satisfaction and 2025–2026 distress indicates serious operational collapse. Previously reliable vehicle comfort and driver service cannot offset current pricing dishonesty, communication breakdown, and schedule unreliability. The carrier requires immediate service restructuring and restoration of customer communication systems before passengers should consider booking.
Be the first to leave a review!
