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Наш Бус (Naszbus.com)
Carrier · profile

Наш Бус (Naszbus.com)

2.1 Overall rating
191 review
5,775 views
Rating aggregated from 191 reviews
🛂 Official registry data (DSBT)
ЛЕВИЦЬКИЙ МИРОСЛАВ ВАСИЛЬОВИЧ
EDRPOU: 2275421412  ·  Licence: AE 572173 від 23.12.2014   Valid
Director: ЛЕВИЦЬКИЙ МИРОСЛАВ ВАСИЛЬОВИЧ
№ 01

Review Analysis

Naszbus delivers a starkly polarized passenger experience. Customers with positive journeys reported modern, well-maintained vehicles with comfortable seating, functioning onboard amenities (toilets, WiFi, power outlets), reliable air conditioning, professional drivers, and on-time arrivals at competitive prices. However, the majority of reviews detailed significantly worse experiences: unprofessional and hostile staff, infrequently cleaned interiors with foul-smelling facilities, broken or non-functional amenities despite advertised provision, inadequate temperature control, and frustration with inconsistent luggage policies. Multiple passengers reported aggressive driver behavior, refusals to make scheduled stops, arbitrary seat assignments, and unsafe driving practices. Critical service gaps include dismissive customer support, false statements from staff, and inflated charges for baggage. The contrast suggests operational inconsistency—certain routes or crew rotations deliver acceptable journeys, while others produce notably unpleasant experiences with safety and dignity concerns.

Pros

  • Modern, comfortable buses with working air conditioning and ergonomic seating
  • Functioning onboard toilets, WiFi internet, and power outlets for device charging
  • Reliable on-time departures and arrivals at reasonable ticket prices
  • Courteous, professional drivers and attentive cabin staff on well-operated routes
  • Helpful assistance with luggage and passenger inquiries when staff is engaged

Cons

  • Unprofessional and often aggressive driver and staff behavior toward passengers
  • Poor vehicle maintenance with dirty interiors and foul-smelling, non-functional toilets
  • Advertised amenities frequently broken (WiFi unavailable, air conditioning inadequate, chargers missing)
  • Arbitrary and inflated baggage fees charged inconsistently across passengers on same routes
  • Unsafe driving practices and refusal to honor scheduled stops despite onboard facilities

Highlights

  • Routes primarily serve Ukraine-Poland-Central Europe crossings with significant customs delays
  • Service quality deterioration visible over time: 2023-2024 reviews predominantly negative; earlier positive reports from 2023-04/05
  • Recurring complaints about specific named drivers (Sergei, Pavel) suggest systemic crew management issues
Analysis is based on 30+ reviews from various sources.

Carrier fleet

5 licence plates we have on record for Наш Бус (Naszbus.com).

  • BC9777HK on record
  • DJE68G4 on record
  • DJE98U7 on record
  • PO230NS on record

Plates are compiled from border-crossing data and public sources; the list may be incomplete.

How long did the bus wait at the border?

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№ 02

Customer Reviews

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