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Passengers traveling with this carrier consistently report an exceptionally poor experience characterized by severe operational failures and unprofessional customer service. A primary source of frustration is the frequent, unannounced route changes and vehicle transfers, which often force passengers to walk long distances with heavy luggage or wait for hours at intermediate stops. Furthermore, many travelers have experienced last-minute cancellations or schedule changes without prior notification, sometimes leaving them stranded at bus stations. On-board conditions are described as highly uncomfortable; vehicles are frequently reported as dirty, outdated, and prone to mechanical breakdowns. Basic amenities such as air conditioning, Wi-Fi, and toilets are routinely non-functional or locked to prevent odors, despite being advertised. Overcrowding is another major issue, with several passengers, including military personnel, forced to stand for entire journeys. Staff behavior, particularly from drivers, is widely criticized as rude, aggressive, and unhelpful, with multiple reports of shouting and refusal to honor pre-booked seat assignments. Finally, the price-to-quality ratio is deemed extremely low, as ticket prices are high, yet refunds for cancelled or incomplete trips are rarely issued, leading to widespread accusations of unfair business practices.