ФОП ЯКОВЛЕВ М. Ю.

Passengers report a deeply problematic experience with this carrier. The fleet consists primarily of aging, poorly maintained minibuses and microvans—often described as rusted, broken, and mechanically unsafe for long-distance travel. Air conditioning is virtually non-existent, while heating systems frequently malfunction, leaving passengers freezing in winter or suffering in extreme heat (reported up to 50°C inside). The vehicles are chronically overcrowded with improvised seating that leaves no legroom or storage; drivers often demand additional fees for baggage despite claims of inclusion. Driver behavior is inconsistent: while a handful are praised as attentive and professional, the majority are reported as rude, aggressive, or dangerously negligent (falling asleep at the wheel, ignoring safety concerns, using phones while driving). Service reliability is severely compromised—trips are cancelled on short notice without notification, transfers are imposed unexpectedly mid-journey, and scheduled pickups are frequently missed. The company offers no onboard amenities (no WiFi, outlets, or toilets), advertises false features, and customer support is largely unresponsive.