Passengers consistently report a profoundly negative experience with this carrier. The most critical issue is systematic overbooking—multiple travelers arrived to find no seats available despite purchased tickets, forced either to stand for hours or face cancellations. Vehicles in the fleet are notably old and poorly maintained; reviewers describe rusty, shaking buses with minimal ventilation, non-functional equipment, and unsanitary conditions making journeys uncomfortable at best, nauseating at worst. Delays are endemic: departures routinely slip 30 minutes to nearly two hours past schedule with minimal communication. Staff behavior is frequently unprofessional—drivers demand undisclosed baggage fees, smoke inside the cabin, change pickup and drop-off locations without notice, and become aggressive when questioned. Perhaps most egregious is the refund policy: cancellations result in 75–85% of fares being retained as unexplained 'fees.' A handful of positive reviews praise specific drivers and smooth arrivals, but these are exceptional exceptions amid overwhelming systemic dissatisfaction.
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