Перевозчик «Тунч Мурат» ФОП

Passengers consistently report a deeply problematic experience with this carrier. Vehicles are aging minivans in poor mechanical condition, lacking air conditioning, WiFi, toilets, and adequate ventilation—often with only a small window as the sole air source. Delays of 30 minutes to over two hours are standard practice; the carrier systematically oversells routes and consolidates multiple bookings into single departures, leaving passengers standing despite paid reservations. Staff behavior is unpredictable: while some drivers assist with luggage and maintain professionalism, others are hostile, smoke in the cabin, and demand undisclosed baggage surcharges. The refund policy is exploitative, retaining 25–30% of ticket cost under vague 'collection fees' with minimal refund eligibility within 24 hours of departure. Last-minute changes to departure times and boarding locations are common. Price-to-quality is exceptionally poor; passengers pay 220–300 hryvnia for rides in vehicles that break down mid-journey, competing carriers offer superior buses at similar or lower prices.