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Перевозчик «Тунч Мурат» ФОП

1.7 Overall rating
71 review
1,038 views
Rating aggregated from 71 reviews
№ 01

Review Analysis

Passengers consistently report a profoundly negative experience with this carrier. The most critical issue is systematic overbooking—multiple travelers arrived to find no seats available despite purchased tickets, forced either to stand for hours or face cancellations. Vehicles in the fleet are notably old and poorly maintained; reviewers describe rusty, shaking buses with minimal ventilation, non-functional equipment, and unsanitary conditions making journeys uncomfortable at best, nauseating at worst. Delays are endemic: departures routinely slip 30 minutes to nearly two hours past schedule with minimal communication. Staff behavior is frequently unprofessional—drivers demand undisclosed baggage fees, smoke inside the cabin, change pickup and drop-off locations without notice, and become aggressive when questioned. Perhaps most egregious is the refund policy: cancellations result in 75–85% of fares being retained as unexplained 'fees.' A handful of positive reviews praise specific drivers and smooth arrivals, but these are exceptional exceptions amid overwhelming systemic dissatisfaction.

Pros

  • Some individual drivers are courteous, professional, and helpful with luggage
  • Responsive dispatchers in select cases
  • Competitive pricing when service is reliably delivered
  • Comfortable vehicles on occasional trips

Cons

  • Chronic overbooking with no seats for ticket holders; forced standing or last-minute cancellations
  • Extreme delays: 30 minutes to 1 hour 50 minutes; scheduled departure times frequently not honored
  • Harsh refund policies retaining 75–85% of ticket cost as unexplained fees
  • Fleet consists of old, dirty, poorly maintained vehicles with broken equipment and inadequate ventilation
  • Rude, unprofessional drivers who smoke in cabin and demand undisclosed baggage charges

Highlights

  • Routes primarily across Ukraine: Kharkiv-Zaporizhzhia, Odesa-Kherson, Kyiv-Dnipro, Kharkiv-Lviv
  • Apparent operational strategy of listing multiple fake departures for the same route at different times to consolidate passengers
  • Out of 32 reviews, only 3 are clearly positive; approximately 75% award minimum ratings
  • Positive reviews cite specific driver names (Valery, Sergey), suggesting individual performance variation despite systemic issues
Analysis is based on 32+ reviews from various sources.
№ 02

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