ФОП Мороз Ю.О.

This carrier received consistently poor ratings across all operational metrics. The most severe complaints involved systematic trip cancellations announced with minimal or no advance notice, leaving passengers stranded or discovering cancellations only when contacting the company or arriving at departure points. Operator communication was a critical failure point—dispatchers were unreachable, promised callbacks never materialized, and SMS notifications were absent. One incident involved aggressive confrontation from the owner toward passengers holding valid bookings. Physical handling practices were careless, with at least one instance of expensive passenger luggage being damaged during loading. The carrier offered no on-board amenities—WiFi, air conditioning, and toilet facilities received zero ratings across all reviews. Punctuality across all trips resulted in zero ratings, and unprofessional driver conduct including directing passengers to paid facilities rather than standard stops was documented.