This carrier demonstrates critically unreliable and unprofessional service based on passenger reports. The Bratislava-Kyiv international route experienced a complete operational failure when the scheduled bus never arrived for departure. A passenger, including a young child, was left waiting on the street for five consecutive hours from 11 PM until 4 AM without any communication, explanation, or support. The driver was entirely unresponsive to multiple contact attempts via phone calls and messaging applications, leaving travelers in complete abandonment. No resolution, alternative transport, or compensation was offered by the carrier. Passengers were forced to seek transportation through competing carriers to complete their journeys. The carrier's failure to operate scheduled services, combined with total absence of customer communication and accountability, resulted in extreme inconvenience and distress. Passengers strongly discourage using this carrier due to severe operational incompetence. No information is available regarding on-board amenities or conditions since passengers never reached the vehicle.
Be the first to leave a review!