Passenger experiences with this carrier are overwhelmingly negative across all service dimensions. Buses in the fleet are old, uncomfortable, and poorly maintained—lacking air conditioning, WiFi, sufficient power outlets, and functional toilets, despite high ticket prices. The cabin is often uncomfortably cold, particularly on overnight routes. Driver behavior is consistently unprofessional and rude; staff dismiss passenger concerns and deny legitimate discounts.
A critical recurring problem is lack of transparency regarding transfers: passengers frequently discover intermediate stops only at boarding or transfer points, despite booking direct routes, resulting in unexpected 2–3 hour wait times. Punctuality is severely compromised, with arrivals 6+ hours beyond schedule. Luggage is frequently damaged during transport.
While border crossings are occasionally processed quickly, this minor benefit is vastly outweighed by systemic failures in fleet quality, staff conduct, service transparency, and scheduling reliability. The price-to-quality ratio is extremely poor, offering an expensive, deteriorating, and frustrating travel experience.
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