Passengers on this carrier's routes between Ukraine and Poland (Kraków, Wrocław, Łódź, Katowice, Rzeszów, Szczecin and others) report mixed but mostly positive experiences. All 50 reviews come from a third-party portal, so there are no per-aspect ratings for cleanliness, air conditioning, WiFi or toilets. Those aspects are judged only from comments, and a few reviews appear to be duplicates. Staff are the most divisive topic. Many riders describe drivers as polite, attentive and professional, especially at border crossings, where they explain procedures, help with luggage and keep passengers calm during long waits. A sizeable minority report rude or dismissive drivers, refused help with bags, and rerouted or shortened trips, including drop-offs away from the ticketed bus station.
Punctuality is generally seen as good, with several riders arriving on time or early. Others mention delays and unannounced waits, and border queues are an acknowledged factor outside the carrier's control. Vehicle impressions vary: some find the buses clean, comfortable and roomy, while others describe older, worn or stuffy vehicles, tight legroom, small overhead racks on a double-decker, and one report of a repainted bus from another brand. On-board amenities are inconsistent. WiFi is often missing despite being advertised, USB sockets are not at every seat, and toilets are sometimes out of service. Stops for restrooms are seen as infrequent. Price-to-quality is mostly judged fair, though one passenger found fares much higher than competitors'.
Be the first to leave a review!
Updated