Passengers report a highly inconsistent and problematic experience with this carrier. The most critical issue is systematic vehicle substitution: customers purchasing tickets for advertised full-size coaches frequently arrive to find small 17-19 seat minivans instead, often without advance notice and despite paying premium prices, resulting in overcrowding and denied seat reservations. Vehicle condition is concerning—multiple complaints document non-functional air conditioning during summer heat, leaking roofs, dirty cabins, and poor technical maintenance. Basic amenities are absent: no WiFi, no charging outlets, and toilets only at refueling stops. Driver professionalism is inconsistent; while some passengers praise punctual and courteous drivers, others report rude behavior, smoking in cabins, and last-minute schedule changes without notification. Booking errors and route cancellations with poor communication are frequent. On the positive side, when vehicles operate as advertised, some passengers appreciate on-time arrivals (occasionally early) and reasonable direct-route fares. However, these isolated successes are vastly outweighed by widespread complaints about the gap between promised and delivered service, making the price-to-value ratio particularly poor.
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