Passenger experiences with this carrier are sharply polarized, splitting between routes served by a proper coach and routes where a full-size bus was silently swapped for a small sprinter van. On the negative side, multiple travelers report unannounced downgrades to minibuses with far fewer seats than a printed ticket promised, forcing people to sit in aisles or on strangers' laps, with seat reservations effectively ignored. Toilet access was a recurring sore point — some drivers restricted use to only scheduled roadside stops every few hours. Several reviews mention rude or disrespectful drivers, onboard alcohol consumption, smoking in the cabin, non-functioning air conditioning during hot weather, and even a leaking roof soaking seated passengers. A few trips were reportedly cancelled or rescheduled with little warning, leaving passengers stranded at the station. On the positive side, other passengers — often on different routes — described attentive, professional drivers, on-time or even early arrivals, adequate legroom, and a smooth, fast ride, particularly praising the maneuverability of smaller buses on lower-traffic routes. No reviewer mentioned WiFi or working power outlets as present. Overall price-to-quality perception is inconsistent: some found it worth a premium for guaranteed seating together, others felt overcharged for a vehicle far below what was advertised.
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