
Passenger experience with Doris varies sharply by crew and vehicle age, but the overall pattern skews negative. Many riders describe old, worn-out coaches that shake constantly, with hard or broken seats, non-functioning armrests, dirty windows, and unreliable or absent air conditioning, leaving passengers sweating in summer heat. Toilets are frequently reported as locked, broken, or restricted ('drink less water'), and USB/power outlets often don't work, with WiFi essentially never available. Staff behavior is the most polarizing factor: numerous reviews describe rude, aggressive drivers (including yelling at passengers, playing loud music at night, and refusing reasonable requests) and indifferent or unhelpful attendants, while other trips with different crews are praised for friendliness, communication with children, and attentive service. Punctuality is inconsistent, with some arrivals early and others delayed by hours, sometimes compounded by long border-crossing waits. Cleanliness also swings from 'like new' to 'smelly and grimy.' Price-to-quality ratio is seen as poor when service fails but acceptable when the crew and vehicle are good, suggesting inconsistent quality control across different buses/routes rather than a uniformly bad or good carrier.
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