Servis bus

Passengers report a uniformly negative experience with Servis bus across all reviewed journeys. The company demonstrates chronic operational failures, with multiple bookings cancelled on short notice—often the day of departure—and unclear refund processes that can take 10+ days. When buses do arrive, they are frequently 1-2 hours late without communication. The aging fleet operates in poor condition: dirty interiors, broken fixtures, non-functional air conditioning, and inadequate seating. Customer service is unresponsive; dispatchers rarely answer phones and are dismissive of complaints. Advertised routes often differ from actual service, with unexpected pickup location changes and promised amenities absent. Drivers show insufficient training and route knowledge. The service operates primarily on routes to Black Sea destinations like Kirillovka and Berdyansk, but passengers consistently report the experience falls far short of advertised standards. No WiFi, non-functional toilets, and lack of air conditioning compound discomfort on long journeys. Refunds are delayed and unacknowledged.