ТВАД

Passenger feedback on ТВАД is polarised and leans negative. All five reviews come from the third-party portal, so there are no per-aspect ratings for cleanliness, WiFi, air conditioning or toilets, and nothing is reported on those or on power outlets and drinks. Overall scores range from 1 to 5, and the average sits around the middle.

Staff behaviour, mainly that of drivers, is the most frequent source of complaint. One passenger described disrespectful, careless treatment. Another said a driver refused to board passengers holding pre-purchased electronic tickets, claiming the vehicle was too small for the number of people, even though customer support tried to intervene on the passengers' behalf. A third called the driver inadequate. This points to problems with driver conduct and with how bookings are matched to the vehicle actually used on some routes, such as the Haisyn–Kyiv direction.

Punctuality is mixed but mostly poor. One trip to Uman arrived nearly an hour late with no accident or traffic to explain it, and another was about 30 minutes late, which spoiled an otherwise good experience for a traveller who needed to arrive on time. On the positive side, one passenger praised the convenience of the website and online ordering, and another was fully satisfied with the trip. Price-to-quality is rated in line with the overall impression, so it is high for satisfied travellers and low for those who faced refusals or delays.