Passengers report a consistently poor travel experience with this carrier. Vehicle condition is a primary complaint: buses are characterized as aging, undersized, and unsuitable for intercity routes, with cramped interiors, lack of air conditioning, and poor hygiene. Driver professionalism is severely lacking, with accounts of abusive behavior, unnecessary aggression, and unauthorized additional charges for services already included in ticket purchases. Schedule reliability is problematic—reported delays, missed intermediate stops, and oversold trips are common. Customer communication is nearly nonexistent, with published contact numbers frequently unavailable or unanswered, preventing passengers from resolving operational issues. A single positive account from 2022 praised professional conduct, vehicle cleanliness, spacious seating, and timely arrival, but this represents an outlier against 16 negative reviews spanning 2019–2023. This pattern suggests systemic rather than isolated deficiencies. Passengers consistently note that the carrier operates with minibus capacity and multiple-stop logistics rather than providing dedicated intercity coach service. The disparity between ticket prices and actual service quality is universally criticized.
Be the first to leave a review!
