Перевозчик Горохов И.П.

Passengers on the Khmelnytskyi-Zhytomyr route (5-hour journey) report a severely problematic travel experience characterized by mismanaged cargo operations and poor service standards. The carrier operates mixed parcel delivery and passenger transport simultaneously using the same vehicles, resulting in aisles obstructed with luggage and packages, with passenger seats occupied by cargo items rather than travelers. Passengers must navigate around and manage loose bags throughout the entire journey, with reported instances of people stepping and wiping feet on luggage. The vehicles lack fundamental amenities—no air conditioning, WiFi, or toilet facilities—and appear poorly maintained. Staff service is inadequate and timeliness is unreliable. Combined with unsanitary conditions and a pricing structure that fails to reflect the actual service quality, the overall experience represents exceptionally poor value.