Sindbad

Passenger feedback on Sindbad is sharply polarised. Satisfied travellers describe new, clean, comfortable coaches with working toilets, power outlets, air conditioning and sometimes films. On several routes a steward serves tea or coffee, announces stops clearly and keeps toilets stocked. Some drivers are praised as friendly and helpful, for example by using translation apps to assist passengers who do not speak Polish, and online booking is described as quick and simple. Many riders also call the journeys fast and good value.

Critics focus on staff behaviour and unmet expectations about the itinerary. Numerous passengers report rude or dismissive drivers who speak only Polish, or refuse to use English, so announcements and answers to questions are inaccessible. A few say drivers refused toilet access. The most frequent complaint is hidden or extra transfers: tickets show one connection or none, but travellers face two to four, sometimes at night or in the cold, with long waits. Delays of two hours or more, late arrivals versus the advertised time, cancelled or missing buses, and drop-offs at the wrong station are also reported. Comfort issues include narrow aisles, tight legroom, seats that do not recline, a stuffy or draughty cabin, a cold cabin, WiFi without internet access, and no proper meal stops on long trips. Some feel the price is high for the service, and one passenger reported a refund delay after website problems. A couple of reviews concern booking-platform mix-ups with another carrier. Overall, quality appears inconsistent by route and crew.