Калещук К.А. ФОП

This carrier provides severely unreliable intercity bus service with pervasive operational failures. Passengers consistently report delays of 30 minutes to over 1.5 hours, buses departing early without notice, and cancellations with minimal advance warning. Dispatch staff are universally described as rude, unresponsive, and dishonest—frequently hanging up on callers and withholding accurate scheduling information. Vehicles are overcrowded to the point of causing physical discomfort, with passengers reporting back pain and leg cramping on longer journeys. The buses are dirty and lack basic amenities including WiFi, functioning air conditioning, and toilets. The primary damage is passenger impact on connections: many report missing trains and flights due to late arrivals. While ticket prices are cheap, passengers overwhelmingly conclude that low cost does not offset the service failures, and most switch to competing carriers offering comparable prices with far superior reliability and comfort.