Passengers report deeply divided experiences with ZUBUSTIK. Positive journeys highlight polite, attentive drivers, clean and comfortable vehicles, competitive pricing with website discounts, and responsive customer service. However, a significant portion of customers describe serious problems. The primary complaint is the mismatch between advertised and actual itineraries: passengers booking direct routes discover multiple transfers—sometimes 3–4 stops—only at departure or mid-journey, with no prior notification. Transfer points generate frequent bottlenecks: waits of 2–3 hours are common, leaving passengers stranded with minimal communication. The older portion of the fleet shows visible deterioration: heating systems fail during winter, roofs leak, toilets are non-functional, and advertised WiFi is absent. Some drivers deliver excellent service while others are described as rude or dismissive. The company's communication infrastructure appears to fail regularly, particularly on complex cross-border routes to Poland. Amenities promised during booking—WiFi, functional toilets, phone charging—are unreliable. The combination of undisclosed transfers, mechanical failures, long waits, and inconsistent staff creates an unpredictable journey.
Користувався послугами перевізника Стецик Т.В., квитки купував через сайт https://zubustik.ua/ Автобус у хорошому стані, салон чистий і комфортний, водії ввічливі та професійні. Ціни, можливо, трохи вищі, але взимку вони зростають майже у всіх перевізників, тому нічого критичного в цьому не бачу. Перевізник супер!
