Passenger experience with this carrier is sharply polarised, and it splits by time period. Reviews from 2024 to early 2025, plus a cluster from March 2026, describe clean, comfortable, spacious vehicles with polite, attentive drivers, quick trips and helpful dispatchers. Some mention charging ports at the seats and a pleasant-smelling cabin. Several regular riders say they use the carrier repeatedly without problems.
From April 2026 onward, feedback is overwhelmingly negative. The recurring complaint is unreliable scheduling. Departure times and boarding points on tickets often don't match reality, and buses run 40 minutes to over an hour late. Some passengers report that a trip never happened, or that the advertised departures don't actually operate. Passengers also report unannounced transfers, notably in Dnipro and Vinnytsia, sometimes with no seat on the connecting vehicle. Overselling is another theme: passengers were made to stand or sit on folding chairs, or people without tickets were seated ahead of ticket holders. Staff rudeness is cited often, especially from dispatchers and call-centre operators. Reports include shouting, hanging up, refusing refunds, and refusing to help with lost items. Other incidents include a driver refusing a wheelchair user and a driver refusing an electronic ticket.
Vehicle quality is inconsistent. Some minibuses are described as new and clean, while others have no air conditioning, cramped seating, hard seats or a cracked windscreen. Frequent detours and stops to pick up passengers slow trips. Prices are rarely discussed, but complaints suggest poor value when service fails. Individual drivers are often praised even when the dispatch operation is criticised.
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