The carrier presents a severely polarized service record. While a small minority of passengers (7%) report satisfactory experiences with courteous drivers, basic amenities, and reliable service, the overwhelming majority (93%) describe a transportation experience marked by systematic operational failures across all key dimensions.
Vehicle condition is consistently cited as poor: buses are described as old, dirty, with broken seats and roof leaks. Amenities advertised in tickets—WiFi, air conditioning, functioning toilets—are frequently non-functional or absent, making long-distance journeys uncomfortable and unreliable.
The most critical issue is schedule reliability. Passengers report severe delays ranging from several hours to more than 8 hours, unannounced route changes, unexpected transfers, and incorrect pickup/dropoff locations. Dispatcher communication is unreliable; phone numbers may be wrong, and staff provide contradictory or false information. This creates chaos for travelers, particularly those with tight connections or unfamiliar with destination cities.
Cleanliness is problematic: buses are described as dirty and odorous. The price-to-quality ratio is poor, with customers paying standard rates for substandard service and broken promises. The 7-year span of reviews shows no improvement trend, suggesting systemic rather than temporary issues.
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