Nadiia
Миколаїв → БерлінНе раджу
Was this review helpful?
Zesen Trans operates primarily on international routes between Germany and Ukraine, with mixed passenger experiences revealing both strengths and significant service gaps. The carrier demonstrates strong points in vehicle comfort—functioning air conditioning, power outlets for phone charging, and spacious seating are frequently praised—along with generally professional driving and efficient border crossings. On established routes, the fleet operates with minimal delays and clean interiors.
However, critical issues severely impact customer satisfaction. Transfers in Lviv emerge as the most problematic aspect: passengers repeatedly face 3–7 hour layovers with minimal or no advance notice, often discovering transfers only on travel day despite tickets suggesting direct routing. This lack of transparency has fueled complaints about honesty and customer service. Additionally, driver behavior is inconsistent—some exhibit rudeness or aggression, luggage policies are unevenly enforced with surprise surcharges reaching €30+ for minor overweight, and vehicle maintenance issues sometimes occur mid-journey. Toilet malfunctions and cleanliness problems further diminish experience quality. Customer support reportedly dismisses complaints rather than resolving them.
Performance varies significantly by route, suggesting operational inconsistency rather than systemic incompetence.
20 licence plates we have on record for Zesen Trans.
Plates are compiled from border-crossing data and public sources; the list may be incomplete.
11 officially registered international bus routes operated by Zesen Trans in the autobus.gov.ua registry.
Show these routes on the mapSource: the State register of international routes, autobus.gov.ua.
Pick a carrier, then choose a specific bus plate to see where and how long it recently spent crossing the border.
Select or type the plate above to load its border history.
Не раджу
Жахливий перевізник, про пересадки повідомляють в день поїздки, водії найжахливіші , в кожному місті зупинка була по одній годині, менеджери всі жахливі , спочатку кажуть одне а потім виходить геть інше , водії (окупіровали) перший поверх і коли прийшли просити водія шоб дав ліки а він як виявилося їв в цей час ( на шо понадобилося півтори години) нагрубив мов , хулі ти робиш на першому поверсі 🤯🤯 їхали з Миколаєва в Берлін, туалет недоступний , найгірший перевізник який тільки існує 😏😏😏😏
Стоим на таможне уже 10 часов и никакого продвижения и не намечается. В автобусе ужасно, сидения узкие, запахи не передать словами.
Updated