Carrier · profile

ТОВ УКРПАС ТРЕВЕЛ

1.5 Overall rating
1 review
2,050 views
Rating aggregated from 1 reviews
🛂 Official registry data (DSBT)
ТОВ "УКРПАС ТРЕВЕЛ"
EDRPOU: 44746288  ·  Licence: Наказом Укртрансбезпеки № 734 від 15.11.2023   Valid
Director: Щербак Віталій Вікторович
№ 01

Review Analysis

Passenger experiences with ТОВ УКРПАС ТРЕВЕЛ are sharply polarized. Many travelers praise polite, helpful drivers, comfortable seating with charging ports, and smooth, punctual runs, especially on single-deck coaches with fewer passengers. However, a large share of reviews describe serious problems: buses arriving hours late (from 30 minutes up to 13+ hours) with little or no warning, and drivers shutting AC off while sealing doors during long border waits, leaving passengers gasping in heat. Toilets are a recurring pain point — broken doors, no seat, foul odors spreading into the cabin, or units non-functional for the whole trip. Some passengers report unprofessional driver conduct: laughing at pet-policy disputes, refusing to open doors, abandoning a passenger near the border, or even leaving someone behind at a stop. WiFi is essentially unavailable on most trips. Cleanliness varies widely by bus — some are spotless, others smell bad or have broken armrests/outlets. Price-to-quality perception splits accordingly: satisfied riders call it good value, while those hit by long delays or hygiene issues feel the price doesn't match the ordeal. Overall, the carrier delivers a solid experience when things go smoothly, but border-crossing delays and toilet/AC maintenance failures are the main sources of frustration.

Pros

  • Polite and helpful drivers on many trips
  • Comfortable seating with working chargers and legroom
  • Buses often depart and arrive on schedule when no border issues occur
  • Good value pricing when service runs smoothly
  • Toilets kept open and functional on well-run trips

Cons

  • Frequent and sometimes extreme delays (hours to over half a day) with poor communication
  • AC switched off and doors sealed during long border waits, causing severe heat/suffocation complaints
  • Toilets frequently dirty, broken, or malfunctioning with odors spreading into the cabin
  • No WiFi on most journeys despite advertisement
  • Some drivers described as rude, dismissive, or leaving passengers behind

Highlights

  • Long border-crossing waits (up to 7+ hours) are the single biggest driver of delays and passenger frustration
  • Complaints cluster heavily on Vienna/Trnava–Kyiv/Lviv routes
  • Passengers repeatedly note a gap between vehicle/staff quality and organizational issues (delay notifications, tracking, refunds)
Analysis is based on 30+ reviews from various sources.

Carrier fleet

13 licence plates we have on record for ТОВ УКРПАС ТРЕВЕЛ.

Plates are compiled from border-crossing data and public sources; the list may be incomplete.

Licensed international routes

8 officially registered international bus routes operated by ТОВ УКРПАС ТРЕВЕЛ in the autobus.gov.ua registry.

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5 / 8

Source: the State register of international routes, autobus.gov.ua.

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№ 02

Customer Reviews

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