Passenger opinion of this carrier is clearly split, with an average rating of roughly 3.2 out of 5. Satisfied travellers describe comfortable, spacious coaches with working air conditioning and charging points, polite and helpful drivers (especially at border crossings), few unnecessary stops and a trip that arrived on time. Many of the positive reviews are short thank-you notes with no detail.
The critical reviews focus on punctuality and on-board conditions. Delays range from about one hour to well over five, and a few extreme cases ran to 13 hours. Passengers say notifications were late, inaccurate or missing, and some missed onward connections without getting help or a ticket exchange. Long border queues, sometimes around seven hours, are often blamed on the border authorities, but travellers want clearer warnings about them. Cleanliness is a recurring weak point: unpleasant odours, dirty or poorly maintained toilets, no water for handwashing, broken seats and armrests, and non-working sockets. Several people say the air conditioning was weak, or that doors were closed and cooling switched off during border waits, leaving the cabin stuffy. In other cases doors were left open in the cold. WiFi was repeatedly reported as unavailable.
Staff behaviour varies widely. Some drivers are praised as courteous, while others are described as rude, dismissive or unhelpful. There are also reports of a passenger being left behind at a stop, an unresolved breakdown, and disputes over luggage fees and the pet policy. Value for money is rated highly where the trip went smoothly and poorly where delays and discomfort occurred.
13 licence plates we have on record for ТОВ УКРПАС ТРЕВЕЛ.
Plates are compiled from border-crossing data and public sources; the list may be incomplete.
8 officially registered international bus routes operated by ТОВ УКРПАС ТРЕВЕЛ in the autobus.gov.ua registry.
Show these routes on the mapSource: the State register of international routes, autobus.gov.ua.
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