Passengers describe a largely positive experience with this carrier, mostly on international routes between Ukraine and Poland (Kyiv, Warsaw, Poznań, Sarny, Korosten and the Warsaw airport). All reviews come from the third-party portal, so there are no per-aspect ratings, and the overall scores average roughly 4.7 out of 5. Staff are the most praised element. Drivers are repeatedly called polite, friendly and helpful with luggage, border formalities and questions. Several travellers mention proactive communication, such as dispatcher calls before departure, route and stop-time announcements, and help with connections.
Vehicles are generally described as clean, modern and comfortable, with some double-decker coaches, USB charging points, a working toilet, air conditioning and internet. Some travellers also liked having spare seats to themselves on less full trips. Punctuality is a recurring strength: many report arriving on time or even one to three hours early, with fast border crossings, though one traveller reported a delay caused by a motorway accident. Prices are seen as fair, though one reviewer called them very high for an older minibus-type vehicle.
Criticism is limited but specific. A few passengers found seats uncomfortable or a reclining mechanism not working, and one was kept awake by a loud driver overnight. Some reported rude or dismissive drivers, including a luggage dispute and a boarding incident. Other complaints concern a late arrival of nearly two hours, a mishandled transfer in Sarny, and a refund for a cancelled ticket that had not been returned. Experience appears to depend noticeably on the specific crew and trip.
Be the first to leave a review!
Updated