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This carrier garners strong passenger satisfaction, with 82% of reviews rating the experience 4-5 stars. Passengers consistently praise courteous, helpful drivers who assist with luggage, verify passenger counts before departure, and provide timely information. Vehicles are well-maintained and comfortable, with many featuring WiFi, charging ports, and working air conditioning. Most journeys arrive on schedule despite border delays. However, critical service gaps undermine the positive reputation. Malfunctioning toilet facilities are the most frequent complaint—toilets are advertised but often non-functional, creating particular hardship for families with children and passengers with special needs. More seriously, operational failures have resulted in passengers being left behind during transfers, with at least one documented incident leaving 9 passengers stranded in Sarny. Driver professionalism is inconsistent; while most are friendly and helpful, some are reported as dismissive and rude toward passenger requests. A persistent issue involves seat assignment discrepancies between online bookings and actual seating, with passengers charged premium prices for specific seats only to be reassigned. Price-to-value is generally considered fair, though some passengers report higher online booking costs compared to direct purchases.