DMD-GROUP exhibits a deeply polarized passenger experience, with a stark divide between satisfied and dissatisfied travelers. Positive reviews praise comfortable, clean vehicles with professional and courteous drivers at competitive prices. However, the overwhelming majority of reviews describe a dysfunctional operation marked by endemic delays ranging from 3 to 7+ hours, often without notification. Passengers frequently report purchasing tickets for direct routes only to discover undisclosed transfers with extended layovers. Vehicle conditions are inconsistent—some buses are modern and clean, while others are cold, poorly maintained, with broken or missing toilets. Onboard amenities are minimal: no WiFi, no USB charging, no refreshments. The most damaging pattern is inadequate customer service; passengers report unreachable support staff, ignored calls and messages, and dismissive responses to complaints. Driver professionalism varies dramatically—some are described as excellent, others as rude, unhelpful, and occasionally aggressive. The company appears indifferent to its negative reputation, and communication failures extend from ticket booking (unclear terms) through post-trip complaint resolution.
7 licence plates we have on record for DMD-GROUP S.R.O.
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