ТОВ РОЯЛ-КОМПАНІ

Passengers generally describe ТОВ РОЯЛ-КОМПАНІ as a friendly, reliable carrier, mostly on Ukraine–Poland routes such as Lviv to Katowice, Kraków and Rzeszów airport. Staff is the strongest point. Drivers are repeatedly called polite, attentive and cheerful. Several riders mention help with luggage, courtesy calls before boarding to confirm pickup points, and a roll call at departure. Many are repeat customers and say they would recommend the company. Trips are often described as quick, with short border waits, and several travellers report arriving on time or early.

Vehicle quality is more mixed. Some find the coaches clean and comfortable, with air conditioning, charging sockets and sometimes WiFi. Others describe ageing buses with cramped legroom, seats that do not recline or are uncomfortable, broken seat buttons, drafts and uneven heating. The lack of an onboard toilet is raised more than once, with only two or three stops on a trip. Others report no WiFi and an unpleasant toilet smell. Reports of the equipment not matching what was advertised, such as a minibus replacing a coach, hurt trust.

Punctuality and communication cause the sharpest complaints: delays of 15 minutes to two hours, last-minute changes of departure point, misleading SMS information, unanswered phone calls, double-sold seats leaving a passenger standing, and a luggage fee higher than the ticket stated. One serious breakdown left families with children waiting about three hours. Price-to-quality is mostly viewed as fair, though comfort-sensitive travellers want newer vehicles.