ПРАТ АТАСС-БОРИСПІЛЬ

Passengers rate this carrier very highly overall, mostly on international coach routes between Ukraine and Poland, including Kyiv, Zhytomyr, Warsaw and Poznań. All 50 reviews come from the third-party portal, so there are no per-aspect scores. Ratings are overall only, and most are at or near the maximum.

Staff are the most praised aspect. Drivers are described as polite, attentive and calm. They help with heavy luggage at boarding and at border crossings, announce stops and give useful information over the microphone. Several passengers also appreciated the dispatcher's flexibility and the advance message with driver contacts and bus location. On board, many reviewers mention clean, comfortable, soft reclining seats and a toilet that works throughout the trip and stays clean and odour-free. Wi-Fi, air conditioning, charging sockets and blankets are mentioned as working by several passengers. A complimentary snack pack of water, a bar, sweets, nuts or wet wipes is a frequent and appreciated touch. Trips are generally described as fast, with few unnecessary stops. Punctuality is generally good, though border queues can add delays of 20 minutes to several hours, which passengers mostly do not blame on the carrier.

Criticism is limited. Single reviewers report an older bus with an unpleasant smell, a toilet problem, a damaged suitcase with no apology, condescending or rude behaviour from a driver, and drivers who did not announce stops. Others note the lack of seat reservation, poorly coordinated transfers between carriers, and a ticket price one passenger found too high. Most reviewers consider the price fair for the quality.