ООО SARVALTEH AUTO

Passengers are largely positive about this carrier, with most feedback coming from Ukraine–Moldova routes (Odesa, Vinnytsia, Chișinău, airport transfers). Drivers are the most praised element. They are described as polite, attentive and patient, helping with luggage and supporting passengers during air-raid alerts and long border waits. Buses are often called comfortable, clean and fast, with adequate legroom and good seats, and many reviewers say the price-to-quality ratio is good. Several travellers arrived on time or even early despite border delays.

Criticism is less frequent but specific. A few passengers reported a stale smell and broken seats, a hot cabin, non-working USB chargers and a non-working toilet. One complaint says the bus has no toilet at all, which was hard to bear in a long border queue. One reviewer got a minibus without the advertised Wi-Fi and chargers, and had a roughly four-hour border delay. Other issues include drivers who shouted at or were rude to passengers, a driver who left the bus unattended in a queue, and drivers dropping people off short of the stated arrival point. A roughly four-hour delay from tyre failures, a pickup point changed shortly before departure, a late airport departure, a booking-price error and a cancelled onward leg to Mykolaiv were also reported.

Overall, service quality and punctuality are strong, but on-board amenities and consistency of vehicle and driver behaviour vary. Because the reviews are single overall ratings, there are no per-aspect scores for Wi-Fi, air conditioning or toilets, only occasional text mentions.