Компания My Way

Passenger feedback on My Way is sharply split. On the positive side, many riders praise polite, professional drivers, comfortable and clean vehicles, punctual arrivals, and smooth communication (including proactive Viber reminders with trip details). Several reviews single out named drivers for courtesy and safe driving, and some mention working air conditioning and comfortable seating as pluses. However, a large share of reviews describe serious service failures: buses leaving passengers behind at border crossings after waiting only 10-15 minutes, unannounced transfers (sometimes to smaller vans), drivers being rude or unresponsive, and departures that diverge from confirmed schedules or pickup points without notice. Toilets are a recurring pain point — frequently broken, locked, or simply absent, forcing long gaps between stops and discomfort for families with children. Delays of several hours (sometimes 4-6+) are reported without adequate passenger notification, and a few reviews mention lost documents at the border causing extended waits for the whole bus. Cleanliness and hard seating are occasionally criticized, and a couple of reviews mention diesel/exhaust odors and non-functioning AC leading to hours of waiting in heat at the border. WiFi and power outlets are rarely mentioned positively, suggesting inconsistent availability. Overall, price is viewed as fair to slightly high relative to reliability, with punctuality and border-crossing logistics being the biggest drivers of dissatisfaction.