Passenger feedback on My Way is sharply polarised. The most consistent praise goes to the drivers, who are often described as polite, experienced and professional. Several travellers also mention comfortable seats, a clean and tidy coach, working air conditioning, and helpful extras such as a requested extra stop, a pre-trip reminder message, and permission to travel with pets. Many short reviews simply call the trips pleasant and problem-free.
The critical reviews focus on reliability and organisation. Delays range from about two to six hours, and some passengers say they were not warned. Others report unannounced changes to pickup points or arrival times, and unplanned transfers, sometimes several on one journey and sometimes into a minibus. The most serious complaints involve passengers left behind at border crossings or missed at pickup stops, plus an unconfirmed airport stop. Border waits can be long, and several reviews say these delays were not the drivers' fault.
On-board comfort is mixed. The toilet is frequently reported as missing or out of order, which forces frequent fuel-station stops, and passengers with children found the long gaps between stops hard. Individual reviews mention no Wi-Fi, unreliable power sockets, hard seats, cramped space, leaks, and strong fuel or exhaust smells. A few note rude behaviour by one driver and an intoxicated passenger who was not handled well. Pricing gets little comment, though one traveller found it higher than competitors. Overall, ratings are moderate, with good drivers and comfort offset by inconsistent punctuality and logistics.
4 licence plates we have on record for Компания My Way.
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