Passengers report a polarized experience with this carrier. Individual drivers are frequently praised for professionalism and courtesy, with specific commendation for named drivers like Nikolai and Vlad. When vehicles function properly, buses offer decent amenities: Starlink WiFi, comfortable seating, outlets, and complimentary hot beverages. Cargo delivery is reported as reliable. However, operational and maintenance failures severely undermine service quality. The most damaging issues are systematic delays ranging from 6 to 12+ hours, coupled with inadequate and late passenger notification (SMS alerts arriving minutes before departure). Air conditioning units frequently fail in hot weather. Toilets are often broken or inaccessible. The carrier oversells capacity, fails to honor pre-assigned seating, and substitutes vehicles without notice. Bus cancellations occur with minimal advance warning. Dispatcher responsiveness is poor—calls frequently go unanswered. Compliance failures (missing insurance/inspection documents) have caused border turnarounds. Fleet condition is inconsistent, mixing modern vehicles with aging, uncomfortable buses. One passenger reported discriminatory treatment based on accent.
2 licence plates we have on record for ФОП Козлова С.О..
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Заказала поездку из Несебра в Варну 7 июля 2026 в 14.30. Прождала на какой-то трассе в куче говна, ТК нет у них остановки. Приехал водитель с опозданием в 20 минут, диспетчер не отвечает, связи нет с ними. Водитель сказал что у меня русский говор и мне нужно отсесть от него подальше из-за этого. Это что за херь? Я гражданка Норвегии. Начал мне хамить. У вас дискриминация по говору?
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