ПРАТ ТЕРНОПІЛЬСЬКЕ АТП 16127

Passenger feedback on this carrier is polarised, but drivers are the most consistent positive. Many travellers describe them as polite, attentive, professional and willing to stop on request, and several say this made long or cross-border trips calmer. A handful report the opposite: rude replies, a bus leaving earlier than scheduled without notice, an unrequested seat change, and smoking near passengers. Standing passengers on one trip also raised a safety concern.

Vehicle quality is the main weakness. Many reviewers call the buses old, noisy, cramped and uncomfortable, with little legroom. Some mention the model is not what was shown on the booking site. Air conditioning is a recurring complaint: several riders report stuffy, hot cabins, with only roof hatches or non-working units. Power outlets are scarce or missing, sometimes despite being advertised. A toilet was reported as out of order or absent. Cleanliness is mentioned rarely, with mixed views, though one rider found an older bus clean.

Punctuality is mixed. Several passengers arrived on time or early, even with border queues, while others faced delays of 1.5 to over 5 hours, engine stalls, long customs waits, or a cancelled trip. One passenger praised the prompt cancellation notice and refund. Online ticket handling caused confusion on one trip, though the driver was understanding. Price-to-quality is questioned by those on older buses, while satisfied passengers value the service and easy ticket purchase. Overall ratings average around 3.8 out of 5.