Passenger feedback for this carrier is sharply polarized. The majority of reviews are highly positive, describing modern, clean coaches with comfortable seats, working air conditioning, USB charging points, and in some cases WiFi and onboard toilets with toilet paper. Drivers are frequently praised as polite, professional, careful, and communicative, announcing stops and assisting with luggage. Timeliness is generally described as reliable, with scheduled rest stops, online check-in, and SMS notifications adding to a smooth experience on routes to Poland, Czechia, Germany, and Hungary. Price-to-quality ratio is seen as good, with loyalty bonuses and reasonable fares mentioned favorably.
However, a significant minority of reviews describe serious problems, mostly tied to specific drivers and vehicles rather than the company as a whole. Complaints include rude, aggressive, or disrespectful driver behavior, refusal to open the luggage compartment, a passenger being left behind at a border crossing over a currency misunderstanding, broken seats and footrests, non-functioning air conditioning with windows that don't open, and damaged luggage handled without apology. Seat allocation practices (assigning rear seats to early online bookers) also drew criticism.
Overall, the core fleet and standard service level are well regarded, but inconsistency in driver conduct and occasional vehicle-specific defects create a noticeable gap between the best and worst reported trips.
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