Перевозчик АТАСС-Борисполь

Перевозчик АТАСС-Борисполь delivers a predominantly positive but inconsistent passenger experience. The majority of travelers praise modern, well-maintained vehicles with comfortable seating, air conditioning, USB charging, and WiFi—features that make journeys across Ukraine, Poland, Hungary, and Germany pleasant. Drivers are frequently described as professional and courteous, punctuality is reliable, and the online booking system with SMS reminders is consistently appreciated.

However, a significant minority report serious issues. Some vehicles lack functional air conditioning and have sealed windows, creating unbearable conditions during summer heat. More troubling, several passengers describe unprofessional driver conduct: rudeness, hostility, refusal to assist with baggage, and in one case, abandoning a young traveler at a border without guidance. Damaged luggage with no compensation offered is another common complaint. Seat assignments also draw criticism—earlier bookings receive worse seating than last-minute purchases, and family grouping requests are ignored.

Service quality varies considerably depending on the assigned driver and vehicle. While the company excels at punctuality, online convenience, and competitive pricing, maintenance issues and unprofessional conduct among some crew members create an unpredictable experience.