Passenger opinion of this carrier is split, with a moderately positive lean overall. Many travellers describe a comfortable, clean coach with USB or power sockets, working Wi-Fi and climate control, and a usable toilet. Several mention arriving on time or even early on Ukraine-Poland runs. Others describe an ageing, poorly maintained vehicle with cramped legroom, reclining seats that jam or fall into the knees of the person behind, and a smelly or smoky cabin. Some feel the fares are not justified by the quality.
Staff are the most polarising point. Drivers are frequently praised as polite, professional, helpful with luggage and willing to make stops on request. Some passengers also report rude, swearing or dismissive drivers, and dispatch or booking staff who gave misleading information. Several people mention seats reassigned without notice, groups split up, tickets showing the wrong stop, a bus departing earlier than scheduled without warning, and a direct trip cancelled and replaced by a transfer without compensation.
On-board comfort is inconsistent. The air conditioning is reported to be broken in some cases and set to icy cold in others. The toilet and Wi-Fi are described as working on some trips and out of order on others, and toilet stops can be too infrequent. Breakdowns at or near the border and long border waits, in some cases many hours, caused the harshest reviews, including missed connections and passengers stranded short of their destination. Reports of dynamic pricing and a late-booking incident that ended in a refund only after several days add to the concerns about reliability.
2 licence plates we have on record for ЛЕОН ПОЛ ТРАНС МЖР.
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