Passenger feedback for this carrier is overwhelmingly negative and centers on one recurring problem: overbooking. Multiple travelers report buying tickets online in advance, only to be told at boarding that seats were unavailable, that the ticket had "just arrived," or that the trip was cancelled outright. Several passengers ended up standing for long, multi-hour routes because the driver had packed extra paying customers on top of confirmed ticket holders, leaving elderly passengers and others physically cramped with luggage stacked overhead and no legroom. Staff conduct is a second major theme — drivers are repeatedly described as rude, confrontational, and dismissive when confronted about seating problems, with at least one passenger reporting verbal abuse and public humiliation after requesting a refund. Safety concerns also surface, including a report of a driver working a nine-hour shift without rest, driving aggressively and hitting potholes at speed. On-board comfort amenities (AC, WiFi, toilet, cleanliness) are uniformly rated at the bottom, suggesting these are either absent or non-functional. There is no mention of positive experiences, competitive pricing being worth the trade-off, or reliable punctuality anywhere across the sampled reviews, indicating a consistent and severe service quality problem rather than isolated incidents.
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