Passengers consistently report severe operational and behavioral problems with this carrier. The primary complaint across multiple reviews is systematic overbooking: customers purchase tickets for seated travel but arrive to find buses completely full or over-capacity, forcing them to stand for journeys lasting several hours. The driver displays a pattern of aggressive and dismissive behavior toward passengers, with complaints of yelling, blame-shifting, and offering no solutions or compensation. A particularly troubling pattern emerges of discrimination favoring cash-paying passengers over those with advance-purchased tickets, with the driver allegedly prioritizing cash customers for seating while forcing ticket-holders to stand. Service reliability is further compromised by last-minute cancellations with minimal notice. The vehicles are cramped and uncomfortable, with passengers reporting injuries from jolting motion while standing in overcrowded conditions and no basic amenities available. Refund requests are met with hostility rather than professional resolution, representing a fundamental failure to honor the service promised at purchase.
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