ФЛП Мокрый Дмитрий Викторович +380674624676

Passengers consistently describe a poor experience with this carrier across nearly all trips reported. Vehicles are frequently described as old, dirty, cramped minibuses (Sprinters/'газели') rather than proper coaches, with torn interior fittings, dust, mold smells, and rattling noises; several riders mention overcrowding with far more passengers than seats allow. Comfort amenities advertised — air conditioning, power outlets, functioning suspension — are commonly missing or broken, making long trips (10-14+ hours) physically exhausting, especially in summer heat. No reviews mention working WiFi, toilets, or onboard drinks, suggesting these amenities are effectively absent. Staff behavior is a recurring sore point: multiple passengers report rude, dismissive, or outright hostile drivers, and unresponsive or unhelpful hotline support when problems arise. Timeliness is a major systemic issue — the single most repeated complaint is undisclosed transfers/transshipments (often at 2am in Uman) to smaller, worse vehicles, breakdowns causing route changes, and delays of over an hour without notification, sometimes forcing passengers into risky situations like curfew violations. Ticket cancellations without notice were also reported. While pricing is described as standard/average, the price-to-quality ratio is seen as very poor given the service failures. Overall sentiment is strongly negative, with almost no positive aspects noted beyond isolated comments about individual drivers being polite.