Passengers report an appalling travel experience marked by extreme negligence and deteriorating infrastructure. The fleet consists of ancient, poorly maintained vehicles—some reportedly 70 years old—that are visibly dirty, emit mold odors, produce unbearable noise, and frequently experience mechanical breakdowns mid-journey. Despite prominent marketing of air conditioning, WiFi, and charging ports, these amenities are consistently absent or non-functional. Climate control failures are particularly severe during hot weather; passengers on 14-hour journeys endure extreme heat without relief, with travelers describing the experience as hellish. Luggage emerges visibly soiled from baggage areas, and cabin cleanliness is routinely poor.
Staff professionalism is virtually non-existent. Drivers are frequently rude, dismissive, and unprofessional, with passengers reporting vulgar language and contemptuous responses to reasonable requests. Schedule reliability is severely compromised, with delays exceeding 1.5 hours common. Particularly troubling are undisclosed or last-minute route changes—especially transfers at 2 am in Uman—that force downgrades to lower-quality minibuses. The booking system systematically misleads customers by omitting critical information about transfers and routing. Prices do not reflect service quality. The carrier's operational approach suggests fundamental indifference to passenger safety and consumer trust.
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