ФЛП Ольховик О.В.

This carrier demonstrated a pattern of service failures that affects every aspect of the passenger experience. The most critical and documented issue is systematic unreliability in trip scheduling: passengers experienced last-minute trip cancellations, with notification arriving only on the morning of departure. This reflects poor operational planning and a fundamental lack of responsibility to passengers who have made commitments based on purchased tickets. Beyond the scheduling failures, the vehicle condition appears severely neglected and poorly maintained, suggesting inadequate fleet management. Passengers reported unresponsive or ineffective staff interactions, indicating insufficient customer service training or commitment. The complete absence of basic comfort amenities—no air conditioning, no WiFi connectivity, and no functional toilets—further compounds the discomfort during journeys. When combined with poor pricing relative to the quality delivered, this carrier fails to meet even minimal standards for reliability and passenger comfort.