Passengers most frequently praise the drivers, describing them as polite, attentive, and helpful with luggage, and many trips are reported as arriving on time or even ahead of schedule with no unnecessary stops. Several riders explicitly recommend the carrier and note repeat usage. However, a recurring set of complaints centers on onboard comfort: the toilet is frequently reported as locked or non-functional, air conditioning is described as absent or ineffective (cold cabins in one case, no AC in another), WiFi is inconsistent when available, and seats have been described as broken. A few reviews mention drivers smoking on the bus, which contradicts the otherwise positive service tone.
Beyond comfort, the more serious complaints involve reliability of the service as booked: online seat reservations were not honored in at least one case, leading to passengers being reassigned mid-route; route endpoints were changed without adequate warning (drop-offs short of the ticketed destination); and pricing information given by dispatchers reportedly did not match posted fares or child discounts. These issues suggest inconsistency between advertised service and what is delivered, particularly for cross-border Poland-Ukraine routes. Overall, the experience splits between a well-regarded driver team and repeated logistical/comfort shortfalls.
2 licence plates we have on record for Рябоконь О.І..
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