Перевозчик Одри

Passenger feedback on Odri is sharply polarised. All 30 reviews come from the third-party portal, so there are no per-aspect scores, and the overall ratings average about 3.4 out of 5. Roughly 17 reviews are strongly positive, 3 are lukewarm, and 10 are very negative. The positive reviews mostly describe recent trips between Germany and Ukraine, mainly in 2023-2024. They praise courteous, helpful drivers who assist with luggage at borders and transfers, give regular updates on arrival times, and check passengers off a list at each stop. Many describe a clean, comfortable bus with working Wi-Fi, power outlets, air conditioning, a clean toilet and free tea, coffee and sometimes champagne after the border. Some also mention discounts and a loyalty bonus.

The negative reviews focus on rude or unprofessional drivers, including swearing, loud behaviour at night and threats to remove passengers. Other complaints are broken or unstocked toilets, missing Wi-Fi, air conditioning that did not work or was switched on reluctantly, and cramped seating in older vehicles. The most common practical grievance is that trips sold as direct involved one or two transfers, sometimes with passengers moving their own luggage. Other reports include delays, a late departure, a night-time drop-off during a curfew, poor communication about a parcel, and difficulty resolving issues when a ticket was bought through a reseller.

Punctuality is mixed, with some reviewers praising on-time arrival and others reporting delays. Price is rarely discussed directly, but value is seen as good when the crew and amenities are good and poor when promised services are missing. Experience seems to depend heavily on the specific crew and vehicle.