FIRMA GALIZ-SV S.R.L.

FIRMA GALIZ-SV operates modern coaches on international routes between Ukraine and Moldova/Romania, with strong passenger satisfaction regarding vehicle quality and staff professionalism. Buses are consistently praised for cleanliness, comfortable reclining seats, functional air conditioning, free WiFi, and charging outlets. Drivers are typically polite and helpful with luggage and border procedures. The company demonstrates flexibility in customer service, particularly accommodating passengers from delayed flights.

However, significant operational issues limit the experience. The most critical is non-functional toilets on international routes—particularly problematic for 7-8 hour journeys—combined with infrequent rest stops and long border waits exceeding 4 hours. WiFi reliability is inconsistent, some power outlets malfunction, and late arrivals of 1-1.5 hours are common. Seat spacing is cramped on some vehicles. A minority of reviews cite unprofessional driver behavior, wrong pick-up locations, and unsatisfactory refund policies.

Despite these challenges, the carrier retains strong overall satisfaction driven by vehicle comfort, reasonable pricing, and responsive staff. The majority of passengers recommend the service for value on long-distance international routes.