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eurovoyage.com.ua
Carrier · profile

eurovoyage.com.ua

4.4 Overall rating
574 reviews
976 views
Rating aggregated from 574 reviews
🛂 Official registry data (DSBT)
ТОВ "БАС-ЛАЙНС"
EDRPOU: 41251170  ·  Licence: Наказом Укртрансбезпеки № __ від 21.04.2017   Valid
Director: Дмитрук Наталя Ігорівна
ТОВ "ЄВРОВОЯЖ"
EDRPOU: 44049569  ·  Licence: Наказом Укртрансбезпеки № 65 від 12.02.2021   Valid
Director: ФЕДОТКІН БОРИС АНАТОЛІЙОВИЧ
№ 01

Review Analysis

Passengers report mixed experiences with Eurovoyage. Strengths include comfortable, clean buses on most routes, polite and attentive drivers in the majority of cases, efficient border procedures, and competitive pricing. Many travelers arrive on time or early, appreciating direct routes and regular rest stops. Newer buses offer WiFi, USB charging, and functional toilets.

However, significant problems emerge in a notable subset of reviews: aggressive or rude driver behavior toward passengers, cancelled trips with short notice, slow refund processing exceeding advertised timelines, and inconsistent toilet access on longer routes. Older buses lack electrical outlets and adequate air conditioning. Long-distance passengers (20+ hours) report limited rest stops and unresponsive office support when problems arise. Vehicle quality and driver professionalism vary considerably across the fleet, making passenger experience unpredictable on some routes.

Pros

  • Comfortable seating with generous legroom and good suspension on most buses
  • Professional drivers with safe driving practices and courteous service in majority of cases
  • Competitive prices offering good value relative to amenities and service level
  • Efficient border procedures and frequent on-time or early arrivals
  • Modern buses equipped with WiFi, USB charging ports, and functional toilets

Cons

  • Inconsistent driver behavior; reports of aggressive, rude, or disrespectful staff toward passengers
  • Cancelled trips with short notice and refund processing delays exceeding stated timelines
  • Restricted toilet access on long routes and malfunctioning facilities in some vehicles
  • Older buses lack power outlets and have inadequate air conditioning
  • Unresponsive office support when handling complaints, refund requests, or baggage issues

Highlights

  • Long European routes (Kiev-Frankfurt, Warsaw, Gdansk, Kolobrze) popular; many arrivals 2-3 hours early despite border delays
  • Fleet bifurcated: newer buses with amenities consistently praised; older vehicles generate complaints about comfort basics
  • Trip cancellations with 1-2 weeks notice create significant customer frustration and extended refund disputes
  • Service quality depends heavily on individual driver assignment rather than consistent company standards
Analysis is based on 46+ reviews from various sources.

Carrier fleet

8 licence plates we have on record for eurovoyage.com.ua.

  • AI 5505 IO seen 30.05.2025
  • BJP6051 on record
  • BFP1044 on record
  • CB2100AA on record
  • TTKDT330 on record

Plates are compiled from border-crossing data and public sources; the list may be incomplete.

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№ 02

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