This review describes a deeply problematic passenger experience marked by staff misconduct and poor service quality across all dimensions. Early morning at a final stop in Chabany, a passenger presenting a veteran's certificate—likely indicating fare exemption or reduced rates—encountered aggressive dismissal from the driver. When attempting to explain their military status, the driver repeatedly demanded either full payment or that the passenger exit, completely disregarding the passenger's documentation and dignity. The passenger felt compelled to photograph the driver to file a formal complaint, indicating the severity of the interaction. Beyond this interpersonal conflict, ratings reveal pervasive infrastructure failures: the vehicle itself rated minimally (1.0), with zero ratings for cleanliness, amenities (AC, WiFi), facilities (toilets), and punctuality. This comprehensive poor performance across all categories suggests systematic failures in staff training regarding passenger rights and respect, combined with inadequate fleet maintenance and unreliable scheduling. Passengers appear to face both hostile treatment and neglected comfort standards throughout their journey.
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