Демченко Груп shows a highly polarized passenger experience. One repeat customer praises the carrier's overall service quality, suggesting satisfaction when expectations are met. However, another review details serious operational issues: departure location was moved off the main bus station without prior notice despite the ticket including station facility fees, the promised comfortable bus was downgraded to an uncomfortable sprinter van without passenger consent, and the scheduled 18:00 departure was delayed 30 minutes due to driver lateness. These incidents suggest systematic problems with transparency, communication, and service consistency. While staff politeness is noted, the combination of undisclosed vehicle changes, unexpected location shifts, delays, and passenger deception raises significant concerns about reliability and honesty in service delivery.
1 licence plates we have on record for Демченко Груп.
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