Passengers report experiencing severe discomfort and operational failures across multiple service dimensions. Vehicle air conditioning is non-functional, leaving travelers in excessive heat during long-distance journeys, which is particularly problematic on extended international routes. Standard in-transit amenities such as WiFi connectivity are not operational. Seating comfort is substandard, compounding the thermal discomfort during multi-hour travel. Most critically, toilet facilities are defective, with significant leakage occurring that contaminates cargo areas and passenger belongings. Passengers report luggage being soaked with waste materials, necessitating disposal of personal items. This represents a comprehensive failure in service delivery spanning basic vehicle maintenance, amenities reliability, and fundamental sanitation standards. The aggregated effect of non-functional climate control, absent connectivity, poor seating, and critically deficient hygiene creates an unacceptable travel experience that fails to meet basic passenger expectations.
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